How do I... Make An Appointment?
Consultations are normally by appointment. For medical emergencies where emergency
consultations are needed, you will be seen by one of the doctors according to
their availability. The telephone lines are very busy in the first few hours
of the morning so you will find it easier to ring for advance appointments in
the afternoon. Please make a separate appointment for each person to be seen.
There is a text message reminder service for appointments, you can also cancel
your appointments on this service. Please ensure we have your correct mobile
How do I... Obtain A Home Visit?
Home visits are made at the discretion of your doctor.
If you need to see the
doctor but are not well enough to get to the surgery please telephone on 0208
517 1175 before 10.00am.
Please remember that a doctor can see six patients in
the surgery in the same time as one house-call. On occasions the doctor will
need equipment only available in the surgery. Please can you make every effort
to get to the surgery using help from a relative, neighbour or taxi if necessary.
calls are only available for patients who are medically unable to come to the
surgery. It is for the doctor to decide whether it is appropriate to visit.
you request a house call, our receptionist are under instruction to obtain sufficient
information so that the doctors can judge whether a home visit is necessary and
how urgent it is. Please anticipate appropriate questioning.
GP VISIT RECOMMENDED
GP home visits makes clinical sense and
is the best way of giving a medical opinion in cases involving:
The truly bed-bound patient, for whom travel to premises by car would cause
deterioration in their medical condition or unacceptable discomfort.
GP VISIT IS NOT USUAL
In most cases, to visit would not be
an appropriate use of a GP’s time:
Common symptoms of childhood: fevers, cold, cough earache, headache,
diarrhoea /vomiting and most cases of abdominal pain. These patients are usually
well enough to travel by car. It is not harmful to take a child with a fever
outside. These children may not be fit to travel by public transport or walk,
but car transport by relatives or taxi. It is not a doctor’s job to arrange
Adults with common problems, such as a cough, sore throat, influenza,
back pain and abdominal pain are also transportable by car to a doctor’s
Common problems in the elderly, such as poor mobility, joint
pain and general malaise, would also best treated by consultation at a doctor’s
How do I... Obtain Test Results?
These may be obtained by ringing 0208 517 1175 between 11.30am and 4.30pm.
The receptionist may then inform you of the result, or she may ask you to arrange
an appointment with the doctor to discuss your result.
Specimens are sent to the hospital each weekday Monday
to Friday. If you are asked to bring a specimen on those days please ensure that
we receive it before 10.00am. Specimens may also be handed in at the Fanshawe
Centre between 9.30am - 3.30pm.
Please ensure that your name and date of birth are clearly written on the specimen