Access to medical records

The practice is registered with the Information Commissioner’s Office. We comply with the Data Protection Act 2018. We manage requests for access to medical records according to the Act. You ... [continue] Access to medical records

Accessing someone else’s information

As a family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if ... [continue] Accessing someone else’s information


We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you ... [continue] Complaints

GP net earnings

The average pay for GPs working in Five Elms Medical Practice in the last financial year was £64,207 before tax and National Insurance. This is for 1 full time GP ... [continue] GP net earnings

Health information

Self care advice and links to helpful resources.

MMR and Polio Catch-Up Programme 2023

Children in London offered polio and MMR vaccinations through primary schools From May 2023, parents and guardians of children aged one to 11, who are not up to date with ... [continue] MMR and Polio Catch-Up Programme 2023

NHS Data sharing

Your health records contain a type of data called confidential patient information, which can be used to help with research and planning. You can choose to stop your confidential patient ... [continue] NHS Data sharing

Patient confidentiality

We ask you for your personal information so that you can receive appropriate medical care and treatment. This information is recorded on computer and we are registered with ICO under ... [continue] Patient confidentiality

Patient group

We have an active patient participation group at our practice. Find out about our patient group The Practice welcome all patients to the Patient Participation Group (PPG). You use this ... [continue] Patient group

Patient rights and responsibilities

Practice charter Our services to you the patient We do our best to look after your health needs by treating and preventing illness. You should find our services helpful, kind ... [continue] Patient rights and responsibilities

Patient survey and results

We will publish the latest patient survey and results information on this page.

Practice policies

Read our practice policies on these pages.

Useful numbers

Service Contact Information Queens Hospital 01708 435000 Fanshawe Health Centre 0208 596 9504 Citizens Advice Bureau 0203 507 5969 RELATE (Marriage Guidance) 01245 258680 Samaritans 01708 740000 National domestic Violence ... [continue] Useful numbers

Using this website

The medical information on this website gives general advice only. This includes the information on any sites linked to from this website. It should not be used as a substitute ... [continue] Using this website

Date published: 20th September, 2023
Date last updated: 21st September, 2023