Patient rights and responsibilities

Practice charter

Our services to you the patient

We do our best to look after your health needs by treating and preventing illness. You should find our services helpful, kind caring and confidential.

When you attend the surgery, we will provide you with a service as promptly as possible and will not leave you waiting more than 30 minutes for your appointment without an explanation.

When you are medically unfit to come to surgery you may expect a home visit, at your doctor’s discretion.

You have a right to know as much about your medical condition as you want to know. We will not discuss you case with anybody else, unless you wish us to and have given your written consent. You are welcome to see your health records if you wish.

We have a complaints procedure and if you are not happy about any services you should tell us. We will take the matter seriously and do our best to set it right for you.

Staff Protection

The staff in the practice have the right to do their work in an environment free from violent, threatening, racist or abusive behaviour and everything will be done to protect that right.

At no time will such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our practice list.

Freedom Of Information Act Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

Consent for Student Consultation

Students are from time to time attached to this practice as part of their training to become doctors, nurses and nurse prescribers.

Consent will be obtained from patients before the consultation begins.

Date published: 20th September, 2023
Date last updated: 19th October, 2023