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Comments & Complaints

We aim to provide patients with the best care we can and we take complaints very seriously.

If you wish to make a complaint about any of our services, please speak to whoever you feel comfortable with ie your Doctor, nurse, receptionist or the Practice Manager.

The practice manager is available by appointment to meet with you to discuss your concerns.

If you prefer to put your complaint/concerns in writing, please send it to the Practice Manager who will respond following the complaints procedure.

Alternatively you have the right to approach the following:

The Complaints Team NHS England P O Box 16738 Redditch B97 9PT or email:

Comments/Complaints On Behalf Of Someone Else

Please note due to confidentiality you must provide a letter of informed consent signed by the person concerned.

If the patient does not have the capacity to consent you will be asked to follow the confidentiality guidelines in order to protect the interests of the patient.

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