To request a repeat prescription
- Use the Evergreen Life app
- Complete the right-hand section of your previous prescription form. Leave it with the surgery or send it to us by post
Repeat prescriptions will be ready for collection 72 working hours after ordering.
You can ask us to arrange for your prescription to be collected by the chemist of your choice. If you request this service, your prescription will be ready for collection from the chemist.
Patients who receive regular prescriptions will sometimes be asked to see a doctor or practice nurse before their next repeat prescription is due. This is so that your medication can be assessed and altered as necessary.
Your doctor or nurse will try to find the best way of making you better. You may not always be given medicine, as there are many other ways to treat you. Please do not expect a prescription on every visit.
Need a little help?
To help you get started with the Evergreen app and creating your account there are a series of help articles available. Linking your account to your GP record will enable the full functionality of the app including records access and repeat prescriptions as well as enabling you to make requests for help online.
We’ve also created a walk-through video to show the steps of using the app for the first time.
Electronic prescriptions service (EPS)
If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.
You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.
You will not have to collect a paper repeat prescription from your GP practice.
We have a duty to review your health and medicines regularly. We will let you know if you need to make an appointment for a medication review with either our practice nurses or your doctor.
If you need urgent advice about your medication outside our surgery hours, please call NHS 111.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist
- fill in our medication query form.
NHS prescription charges and exemptions
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.